Product Strategy & Roadmap

• Define product vision, strategy, and roadmap aligned with business objectives.
• Conduct market research, customer analysis, and competitor benchmarking.
• Identify product opportunities in lending, payments, wallets, device financing, or
• digital credit.
• Prioritize features based on business impact, customer needs, and technical feasibility.

Product Development & Delivery

• Translate business requirements into clear product requirements documents (PRDs) and user stories.
• Work closely with engineering, UX/UI, data, and QA teams throughout the product lifecycle.
• Manage product backlog, sprint planning, and release schedules.
• Ensure timely and high-quality product launches.

Customer Experience & Optimization

• Continuously improve user experience, onboarding flows, and transaction journeys.
• Analyze user behavior, funnel metrics, and product performance data.
• Run A/B testing and experiments to optimize product outcomes.

Risk, Compliance & Controls

• Collaborate with Risk, Compliance, Legal, and Credit teams to ensure products meet regulatory and policy requirements.
• Ensure proper KYC, AML, data privacy, and consumer protection measures are embedded.
• Balance growth with portfolio quality and risk management.

Stakeholder Management

• Act as the main point of contact between business stakeholders and technical teams.
• Communicate product updates, performance, and roadmap to management.
• Support Sales, Marketing, and Operations with product training and documentation.

Key Performance Indicators (KPIs)

• Product adoption and active users
• Revenue and contribution margin
• Conversion and approval rates
• Portfolio quality (for lending products)
• Customer satisfaction (NPS / CSAT)

• Bachelor’s degree in Business, Computer Science, Finance, Engineering, or related field.

• Minimum 4–7 years’ experience in product management within a fintech, digital lending, or financial services company.
• Proven experience managing digital products end-to-end.
• Strong understanding of fintech ecosystems, APIs, and mobile platforms.
• Experience in digital lending, BNPL, device financing, or mobile money products.
• Experience working in regulated financial environments.
• Exposure to East African or emerging markets.

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to translate business needs into technical requirements
• Data-driven decision-making mindset
• Experience with Agile/Scrum methodologies