Insight

Empower

Mystery Shopper Programme

Uncover opportunities to drive customer experience innovation in your organisation by investing in a bespoke Mystery Shopper Programme.

Mystery Shopping is direct and truthful feedback from our trained ‘customers’ (also known as mystery shoppers) – to measure out how organizations deliver and perform on Brand Promises across their markets, and branches be it over the phone, digital or in person

Mystery shopping:

  • Makes employees aware of what is important in service delivery
  • Improves customer retention
  • Complements market research and customer survey initiatives

Mystery shopping is a great way to identify inconsistencies and contradictions in service delivery. When a company has numerous outlets, it is crucial that the brand is upheld across the board; mystery shopping provides the footage and the analysis to compare different regions and areas.

It is often the case that employees who have worked at a company for a long time can become ‘home-blind’. The company looks totally different from a new customer’s perspective. In this way, mystery shopping provides invaluable data for competitive analysis.

Benefits to Mystery Shopper

Reach

Reach

Nationwide network of shoppers

Live

Live

Pioneering Technology including live data dashboard

Quality

Quality

Robust Data Analysis

Service

Service

Dedicated Relationship Manager to guide implementation of programme outcomes

Empower

Become a Mystery Shopper

Mystery shoppers make an impact in their local communities by helping stores, restaurants, and banks become better places for consumers like you to visit. Mystery shopping drives real improvement for future customers in areas such as customer service, product selection, and cleanliness.

As an Empower mystery shopper, you’ll get paid to visit and review retail outlets of your favorite brands across the country.

  • Get paid to shop
  • Earn additional revenue on your own time
  • You will be able to select the assignments you wish to take and only work with what appeals to you.
  • Flexible work schedule
  • Help to level-up the Tanzanian Service Culture

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