Empower: Insight

Insight

Mystery Shopper Programme

Uncover opportunities to drive customer experience innovation in your organisation by investing in a bespoke Mystery Shopper Programme.

Mystery Shopping is direct and truthful feedback from our trained ‘customers’ (also known as mystery shoppers) – to measure out how organizations deliver and perform on Brand Promises across their markets, and branches be it over the phone, digital or in person

Mystery shopping:

Makes employees aware of what is important in service delivery
Improves customer retention
Complements market research and customer survey initiatives

Mystery shopping is a great way to identify inconsistencies and contradictions in service delivery. When a company has numerous outlets, it is crucial that the brand is upheld across the board; mystery shopping provides the footage and the analysis to compare different regions and areas.

It is often the case that employees who have worked at a company for a long time can become ‘home-blind’. The company looks totally different from a new customer’s perspective. In this way, mystery shopping provides invaluable data for competitive analysis.

Benefits to Mystery Shopper

Reach

Nationwide network of shoppers

Live

Pioneering Technology including live data dashboard

Quality

Robust Data Analysis

Service

Dedicated Relationship Manager to guide implementation of programme outcomes

Become a Mystery Shopper

Mystery shoppers make an impact in their local communities by helping stores, restaurants, and banks become better places for consumers like you to visit. Mystery shopping drives real improvement for future customers in areas such as customer service, product selection, and cleanliness.

As an Empower mystery shopper, you’ll get paid to visit and review retail outlets of your favorite brands across the country.

Get paid to shop
Earn additional revenue on your own time
You will be able to select the assignments you wish to take and only work with what appeals to you.
Flexible work schedule
Help to level-up the Tanzanian Service Culture

What People Say About Us

The people at empower are so lively and warm and make their clients feel important.

FMCG, Retail & Wholesale

Tanzania

Keep up the great job and see what can be done on the one improvement area. So proud to be working with such a powerful brand. KEEP IT HAPPENING EMPOWER!!! You energize us as well.

FMCG, Retail & Wholesale

Tanzania

We have enjoyed one to one based service with Miranda and Ella. Hope this personal touch will be carried forward as Empower grows and train their own staff in the same direction.

Non-profits (NGO)

Tanzania

I love the enthusiasm in the team, its like a disease, when one walks into your office they catch it. keep that spirit. Very alive and vibrant. A good environment to be in.

Banking

Tanzania

I like the level of creativity in the organization. I also like the contribution to the community through GenEm. You do not copy and paste you are original. I also see you as an institution that is growing its resources. I also like the idea of Empower being a family business that started small and now growing to employ other people.

Banking

Tanzania

I'm impressed with the same style of customer care we receive from whoever we speak to at Empower. You have a unified perception of the brand from a customer perspective which is a good thing.

Business Services / Consultancy

Tanzania

You have vibrant, colourful energy. The physical survey is a great initiative, cause you get to ask and clarify questions also engage with the person.

Non-profits (NGO)

Tanzania

You have become a household name for recruitment, you are creative and won your space, everybody at Empower is down to earth

Non-profits (NGO)

Tanzania

Kudos to the team & management in general. Whenever a team member is given a task, the follow-through is exceptional

Insurance

Tanzania