Summary

A well-established gym and wellness facility is seeking two friendly, skilled and service-oriented Baristas to prepare and serve high-quality beverages and refreshments while providing an excellent customer experience.

The successful candidates will work in a fast-paced, health-conscious environment and should be confident preparing coffee, smoothies, protein shakes, juices and other beverages.

Responsibilities

Beverage and Food Preparation

• Prepare and serve coffee, tea, smoothies, protein shakes, fresh juices and other beverages according to approved recipes and quality standards.
• Prepare and serve light meals, snacks and other available items where required.
• Ensure consistent taste, presentation and portion sizes.
• Confirm customer orders and accommodate reasonable dietary requests or preferences.
• Handle food, ingredients and equipment safely and hygienically.
• Ensure products are properly labelled, stored and used within the required timelines.
• Monitor preparation time and ensure orders are served promptly.

Customer Service

• Welcome customers warmly and provide friendly, professional service.
• Explain available beverages, ingredients, sizes, prices and nutritional options.
• Recommend suitable products based on customer preferences.
• Receive orders accurately and confirm any special requests.
• Respond calmly and professionally to customer concerns.
• Escalate unresolved complaints or service issues to the Gym Manager.
• Build positive relationships with regular customers and gym members.

Sales and Cash Handling

• Process cash, card, mobile and other approved payments accurately.
• Issue receipts and correctly record all transactions in the point-of-sale system.
• Maintain accountability for cash and transaction records during the assigned shift.
• Complete daily cash reconciliation and handover procedures.
• Promote beverages, refreshments, special offers and new menu items.
• Suggest additional products where appropriate without placing unnecessary pressure on customers.
• Immediately report payment discrepancies or system errors to the Gym Manager.

Hygiene and Cleanliness

• Keep the counter, preparation area, equipment, utensils and customer-service areas clean and organised.
• Clean coffee machines, blenders, refrigerators and other equipment according to established procedures.
• Follow food-safety, personal-hygiene and sanitation requirements at all times.
• Dispose of waste correctly and maintain clean waste-management areas.
• Monitor the condition of food and beverage items and remove any expired, damaged or unsuitable products.
• Report pest-control, plumbing, electrical or equipment concerns promptly.

Stock and Inventory Management

• Monitor daily stock levels for coffee, milk, fruits, protein products, cups, packaging and other supplies.
• Record stock received, used, wasted or transferred.
• Inform the Gym Manager when stock reaches the required reorder level.
• Receive deliveries and confirm that the correct items and quantities have been supplied.
• Store products correctly and rotate stock using the first-expiry, first-out principle.
• Minimise unnecessary waste, over-portioning and product loss.
• Participate in routine stock counts and help investigate any differences.

Operational Support

• Prepare the workstation before opening and ensure it is properly closed and secured after the shift.
• Maintain accurate cleaning, stock, temperature and cash records.
• Coordinate with Front Desk Officers and Gym Managers when handling member requests, promotions or events.
• Support gym tournaments, community activities, open days and other events requiring food and beverage services.
• Inform management of popular products, customer preferences and potential menu improvements.
• Follow all workplace health, safety and emergency procedures.

Education and Qualifications

Applicants should have:

• A certificate or relevant training in barista skills, hospitality, food and beverage service, catering or a related field.
• Previous experience as a barista or in a café, restaurant, hotel, juice bar or similar customer-service environment.
• Practical knowledge of coffee and beverage preparation.
• Basic knowledge of food hygiene, safe storage and cleanliness requirements.
• Experience handling cash, electronic payments or point-of-sale systems.
• Basic numerical and record-keeping skills.
• Good communication skills in both English and Kiswahili.

Requirements

The following will be an added advantage:

• Experience preparing smoothies, protein shakes, fresh juices and health-focused beverages.
• Experience working in a gym, wellness facility, health café or sports environment.
• Knowledge of common dietary preferences and requirements.
• Experience managing stock, receiving supplies and completing daily reconciliations.
• A recognised food-handling or hygiene certificate.
• Basic knowledge of nutrition and fitness-related products.

Characteristics

The ideal candidate should be:

• Friendly, welcoming and confident when interacting with customers.
• Energetic and able to work efficiently during busy periods.
• Professional in appearance, communication and conduct.
• Clean, organised and attentive to hygiene.
• Accurate when taking orders, processing payments and measuring ingredients.
• Honest, trustworthy and responsible when handling cash and stock.
• Able to remember recipes and consistently follow preparation standards.
• Proactive and willing to keep the workstation clean without waiting to be instructed.
• Interested in coffee, healthy beverages, fitness and wellness.
• Dependable, punctual and able to work effectively with limited supervision.
• Flexible and willing to work shifts, weekends and public holidays when scheduled.