Summary

Responsibilities

• Negotiate dealer contracts to deliver at least the minimum Retail business targets.
• Ensuring that no Network Dealer is supplied products on credit without prior approval – Adhere to the MOA
• Ensuring that HSSEQ runs supreme in the operation of the Stations.
• Effectively controlling the Network Dealers to avoid any situation of product stock-outs at the stations, except in cases of force majeure.
• Negotiate dealer contracts within credit policy.
• Develop new and existing businesses adhering to the company’s policies.
• Ensure dealers operate within the Terms and conditions of the agreement.
• Maintain an accurate view of territory profitability, understanding the profitability of each site and the commercial performance.
• Coach and support Retailers to manage all aspects of site operations and site business performance (including counseling under-performing sites)
• Sensitize customers on HSEQ-related issues, especially about storage and handling of petroleum products about prevailing company procedures.
• Arrange technical services to customers and follow up on customer complaints on our services and products.
• Deliver Retail strategy.
• Provide coaching to the dealers to ensure they can deliver the business requirements.
• Conduct site visits with the dealer to view sites from a customer perspective and identify opportunities to improve the customer experience.
• Coach and guide dealers on how to get the greatest benefits to create and enhance the customer experience.
• Provide insight into what is happening in the marketplace and competitor activity.
• Build an enduring relationship with their Retailers that fosters alignment and commitment to the company.
• Through focused coaching and provision of the company’s tools and processes, help the Retailer to deliver excellent housekeeping and consistent friendly service.
• Manage and maintain territory plan through planned renewals/renegotiations for Dealer sites.
• Manage Territory Business development plans.

Education and Qualifications

Requirements

• 3 years experience in sales
• Retail Network Management
• Brand/Product Management
• Marketing and Sales
• Stakeholder Management
• Manage Business Performance
• Negotiation skills
• Analytical skills: an organized and methodical thinker. Able to assimilate data and present it in a comprehensive way to different audiences.
• A good influencer with strong communication skills and the ability to deliver a clear message.
• Able to analyze and understand marketplaces to gain a thorough understanding of customer needs and company strengths.
• Confident in making decisions where required.
• Methodical in approach to problems and have good attention to detail, ability to identify problems with immediate resolutions whilst under pressure.
• Fluent presenter, happy to introduce new ideas and lead discussions.

 

Characteristics

Reporting To

• B2C Manager