Manager Customer Service / Project Expeditor
Summary
Focus on handling back office sales team, entailing all activities post sales closure and sales support for the front end sales team.
Responsibilities
Relationship Management
- Cordinate and effectively communicate all customer requirements with respective departments within the company.
- Build and maintain cordial relationships with all customers and internal departments.
- Represent the company at all fronts on a professional manner.
Operational Functionalities - Create and manage all customer databases for all projects for the corporate team.
- Supervise the team with all quotations and discount functions.
- Coordinate with the Production, QA/QC, Logistics, and any other internal or external department to expedite customer support and deliveries.
- Handle all customer complaints for post-sales issues in coordination with the SR.
- Coordinate within the team and with other departments to ensure the best customer service experience for all clients.
- Traveling within and outside Dar may be required.
- Supervise all receivable activities for all credit customers.
- Create and Manage all MIS as may be required by the sales team and the managers.
- Assist in all sample preparations or any other liaising required with the production or any other department in the company.
- To appoint one CS rep as back-end support to each of the sales reps.
Risk Mitigation
- Ensure all agreements are in place and clear instructions have been received from the sale person / account incharge.
- Avoid any customer conflict.
Education and Qualifications
- Production or Materials engineer with a flair for commercial functions. However, open to other qualifications.
Requirements
- Experience of minimum 5 to 7 years, ideally from paint industry.
- Added advantage is experience in institutional sales and projects.
Characteristics
- Disciplined, motivated and focussed
- Good communication skills both in Kswahili and English (Chinese / Mandarin will be added advantage).
- Ability to establish and maintain client relationships.
- Ability to coordinate with different departments and senior management.
- Presentable personality.
- Multitasking.
- Leadership skills.
Reporting To
- General Manager
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Manufacturing: 7 Years
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Customer Service Relations: 5 Years
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