Offline Collection Supervisor will be responsible for overseeing and managing the collection team that handles in-person debt recovery and payment follow-ups. This role ensures compliance with company policies, ethical standards, and regulatory requirements while maximizing recovery efficiency.

• Supervise and lead a team of field collection agents.

• Plan, assign, and monitor daily collection activities.

• Ensure adherence to collection policies, legal guidelines, and ethical practices.

• Track performance metrics (e.g., recovery rates, agent productivity).

• Handle escalated cases and negotiate settlements with customers.

• Conduct regular training and coaching sessions for collection staff.

• Prepare and present collection reports to management.

• Coordinate with other departments (finance, legal, customer service) for smooth operations.

• Implement strategies to improve collection efficiency and reduce delinquency.

• Ensure safety and professionalism during field visits.

• Bachelor’s degree in Business Administration, Finance, or related field.

• Strong leadership and team management skills.

• Excellent negotiation and communication abilities.

• Knowledge of debt collection laws and compliance standards.

• Analytical mindset with ability to interpret data and reports.

• Problem-solving and conflict resolution skills.

• Ability to work under pressure and meet targets.

• Proficiency in MS Office and collection management systems.