Summary

We are seeking for a proactive and results-driven Collection Manager will be responsible for managing a team of collection agents and ensuring that the organization's collections efforts are properly conducted and that the expected results are achieved. This entails overseeing the day-to-day activities of the collections group, ensuring compliance with relevant laws and regulations, communicating with customers, and making process improvements to increase collections efficiency.

Responsibilities

• Supervise and manage the collections team to ensure compliance with company policies. 
• Develop and implement collection strategies to achieve collection targets. 
• Monitor team performance and productivity metrics regularly. 
• Handle escalated collection issues and negotiations with clients. 
• Train new team members on best practices and tools used in collections. 
• Prepare reports on collection activities and results for senior management. 
• Collaborate with other departments to resolve disputes related to accounts receivable. 
• Establish and maintain relationships with customers to facilitate payment processes. 
• Conduct regular meetings with the team to discuss challenges and successes. 
• Analyze data to identify trends and opportunities for improvement in collection methods. 

Education and Qualifications

• Bachelor's degree in Finance, Business Administration, or related field. 

Requirements

• 3-5 years of experience in collections or accounts receivable preferably in fintech or banking 
industry. 
• Proven leadership experience in managing a team. 
• Familiarity with collections software and Microsoft Office Suite.

Characteristics

• Strong analytical skills and attention to detail. 
• Excellent communication and negotiation skills. 
• Knowledge of industry regulations governing collections. 
• Experience in training and developing team members. 
• Strong problem-solving skills and ability to work under pressure. 
• Basic understanding of financial statements and credit reports. 

Reporting To

Head of Operations