Summary

The purpose of the job is Business Systems Application Support.

Responsibilities

Business Systems Application Support:

• Support of all the channel applications (e.g. Mobile, Agency, Internet Banking, and interfaces) Tanzania.
• Execution of daily backups and monitoring checklists.
• Support on other Business Systems e.g. FCC, Sybrin, CBOS, etc.

Common IT Duties and Responsibilities:

• Participate with team members in the bank’s IT projects.
• Follow procedures to ensure no unauthorized physical and logical accesses are gained into the Data Centre and the systems respectively.
• Execution of End of Day (EOD) Procedure on FCUBS
• Refreshing of EOD reports 
• Execution of dummy end month/year 
• Application support on other Business Systems e.g. FCUBS, BIP, Mobile Banking, Internet Banking, Cash management, etc.
• Support of all the channel applications (e.g. ATMs, Agency Banking, Mobile Banking, Internet Banking, and other interfaces)
• Execution of daily backups and monitoring checklists.
• Support on other Business Systems e.g. Core Banking System, Cheque Truncation System, Account Opening System, Treasury System, Loan Booking and Monitoring system, etc.
• Key member in all ICT related projects
• Familiar with Oracle BI Publisher or Vision BI report generators.
• Support of Payment System Applications (TISS, TIPS, SWIFT, RTGS etc)

Education and Qualifications

• Degree in Information Technology

Requirements

• At least four (4) years working experience in IT Environment.
• Familiarity with service delivery culture and support function.

Communication:

• Actively participates in team meetings.
• Confronts issues openly and quickly.
• Effectively communicates relevant operational and risk-related information to superiors and peers in other practices.
• Tactfully communicates sensitive information.

Teamwork:

• Helps to determine new, creative ways to execute responsibilities.
• Works across the practice to share lessons learned and best practices.

Client Management:

• Anticipates internal client needs and proposes appropriate business solutions.
• Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships

Innovative Development:

• Participates in all programs relating to performance evaluations and career development planning.

Internal Operations:

• Easily recognizes areas for internal improvement and develops plans for implementation.
• Complies with and enforces standard policies and procedures

Characteristics

• A structured approach to dealing with complex and variable work environments in an independent manner.
• Ability to balance opposing business requirements.
• Ability to balance long term and short term requirements independently
• Strong evaluation, communication, and reporting skills
• Able to provide advice and cause/effect evaluation to support business decision making
• Independent and logical thinker, yet an achiever and implementer
• Leads by example
• Good at managing large volumes of information and can add value through management reporting
• Builds relationships and networks easily
• Has a strong service ethic.