Customer Experience in the new reality of 4IR Customer Experience in the new reality of 4IR
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How do we define customer experience?

Who is the new reality customer?

How is the new reality experience? (What kind of new experiences do customers demand from organizations)

What role has technology played in providing the new reality experience to customers?

Does it pay for an organization to invest in Customer Experience Excellence? If yes, why?

Bottom line

In addition

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Francis Juma Katambi
Written by

Francis Juma Katambi

I help brands kickstart or develop their businesses with a user-centered online presence. Determined to create sustainable and useful digital experiences that are accessible, credible, usable, desirable, findable but also valuable.

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