Summary

Responsible for engaging prospective and existing members in alignment with the Company's strategic pillars, growing the membership base and enhancing value membership services

Responsibilities

Membership Services 

• Serve as the key point of contact for Company members, in person and on the telephone, and be responsible for answering/directing their enquiries.  
• Ensure member information on the Company website is current and updated regularly.   
• Manage membership services, including database management, invoice generation, membership fee collection and direct communication where relevant. 
  Liaise with the operations team for invoice generation, membership fee follow-up, and collections.  
• Manage the secretariat emails through careful analysis, responding accordingly or forwarding them to relevant individuals.  
• Support the review of membership assessment criteria based on the desired profile and development of a plan to attract new valuable members.
• Coordinate the membership recruitment drive. Build the membership pipeline by identifying leads, converting, and onboarding members.
• Coordinate member attendance for all Company events (including the monthly dinner and gala dinner) in liaison with the operations team and update the operations 
  team for logistical purposes. 
• Draft minutes for the monthly dinner meetings and submit them to the partnerships manager for review.
• Disseminate the minutes within three working days.
• Conduct analyses on membership services and support the development of a needs /expectation matrix for each member segment.
• Develop a plan for membership services per segment and share it with the Partnerships Manager for review and approval.
• Plan periodic board engagement with ministries and relevant government leadership to promote dialogue between the private sector and the government and get buy-in of key Company activities.  
• Organize regular engagement with Company members based on identified needs.
• Promote dialogue between the government and private sector leaders, including drafting Company members' comments on the key policies or strategies and participation in key events.