Head of Retail
An international bank is currently looking ofHead Of Retail Banking. For more information view job.
Develop, execute and manage retail strategy and tactical business plan, taking into account the market opportunity/growth potential, competitor activity, existing capabilities and risk appetite;
•Agree target market selection and customer propositions within the strategy;
•Devise and agree product and sales mix;
•Define measurable business growth objectives, management processes and measures;
•Define and develop a service-based sales culture; and
•Develop the business cases and the analysis of Tanzania`s potential, including the physical network and self-service channels •Grow business in service outlets, agents, partners
•Develop and ensure the Bank’s policies and procedures are adhered to and reviewed as appropriate.
•Develop and review existing policies, operational systems, procedures and ensure strong internal controls and orderly operations. •Improve customer service on a continuous basis by reengineering procedures and processes and carrying out customer satisfaction surveys.
•Develop and document work plans for all divisions/units within the Banking Services department and ensure timely implementation and evaluation of the plans and projects.
•Ensure all support systems and infrastructures are maintained and are being utilized optimally.
•Identify all operational and other risks in the Department and ensure they are mitigated.
•Identify training needs for staff in banking units and ensure continuous training to enhance productivity.
•Implementing effective customer retention and loyalty programs.
•Develop strong motivated teams and continuously counsel, mentor and offer guidan
Education and Qualifications
- Undergraduate degree; A Master’s degree/professional qualifications will be an added advantage;
-8 Years’ Experience in banking;
Business Development and Customer service skills;
Banking: 9 Years