Summary

We are seeking a detail-oriented and proactive Asset Recovery Specialist to support the recovery of financed electronic devices (such as smartphones,) from delinquent or defaulted customers. The ideal candidate will have a strong background in collections or asset recovery, with experience in consumer device financing, repossession logistics, and customer negotiation. The role involves tracking delinquent accounts, initiating recovery efforts, coordinating with third-party agents, and ensuring compliance with legal and internal recovery procedures.

Responsibilities

• Monitor and manage a portfolio of delinquent accounts to identify opportunities for device 
  recovery.
• Contact customers via phone, email, SMS, or app notifications to negotiate device returns, 
  settlements, or repayment arrangements.
• Coordinate voluntary return logistics, including prepaid shipping labels, courier pickups, or 
  drop-off points.
• Work with third-party partners such as logistics companies, device refurbishes, or skip tracing agents to locate and retrieve assets. Investigate cases of non-returned, lost, stolen, or fraudulently financed devices.
• Use internal systems to track device status, IMEI numbers, and geolocation (if applicable).
• Ensure all interactions comply with consumer protection laws, privacy regulations (e.g., GDPR, 
  CCPA), and company policies.
• Document all recovery actions and maintain detailed case records in CRM or recovery 
  platforms.
• Analyze trends in non-recovery and provide feedback to improve underwriting, fraud detection, 
  and customer support processes.
• Collaborate with legal and compliance teams when escalation or legal proceedings are 
  necessary.

Education and Qualifications

•  Education: Bachelor’s degree in Business, Finance, or a related field preferred. 

Requirements

• 2+ years of experience in collections, asset recovery, telecom, or device financing industries. 
• Experience working with digital tools and CRM systems such as Salesforce, Zendesk, or recovery-specific platforms. 

Characteristics

• Strong communication and negotiation skills.
• Analytical thinking and problem-solving ability.
• Knowledge of mobile device lifecycle, IMEI tracking, and reverse logistics is a strong 
  advantage.
• Ability to work independently and handle high-volume portfolios.
• Familiarity with data privacy and consumer protection regulations.