Summary

The After-Sales Quality Technician will be responsible for testing, diagnosing, repairing, and maintaining lithium battery packs while providing on-site after-sales support to customers. The role involves technical troubleshooting, data recording, logistics tracking, and routine inspections to ensure product performance, safety, and customer satisfaction.

Responsibilities

 

• Conduct testing, fault diagnosis, disassembly, and maintenance of lithium battery packs.
• Perform basic and advanced testing using tools such as multimeters, internal resistance testers, insulation testers, and computer-based systems.
• Replace defective components and carry out necessary repairs.
• Maintain accurate maintenance records, fault reports, and service logs to ensure traceability.
• Support incoming inspection of battery packs and ensure quality standards are met.
• Provide on-site after-sales technical support to customers across various locations.
• Monitor and update logistics status of customer goods in a timely manner.
• Conduct routine inspections at customer base stations.
• Deliver comprehensive after-sales services and technical support.

 

Education and Qualifications

 

• College diploma or higher in Electrical Engineering, Electronics, Automotive Engineering, or a related field.
• Basic English communication skills preferred.
• Proficiency in computer and mobile office applications.

 

Requirements

 

• Basic knowledge of electronics, electrical systems, or automotive repair.
• Experience in lithium batteries, energy storage systems, or electric vehicle battery repair is an added advantage.

 

Characteristics

• Good physical health, strong work ethic, and high sense of responsibility.
• Strong attention to detail and problem-solving ability.
• Ability to work independently and as part of a team.
• Willingness to travel, work on-site, and handle overtime when required.