How users interact with businesses on social media in 2021.
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How users interact with businesses on social media in 2021.
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Francis Juma Katambi

Francis Juma Katambi

13 Jan 2021

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Social media is used by customers throughout their end-to-end experience. Here are 6 interaction types


Discover

Users discover your business on social media through an advertisement, your posts, or search.

Identify how users might discover your business by providing content that aligns with the problem you are trying to solve for them. Make it interesting!

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Francis Juma Katambi
Written by

Francis Juma Katambi

I help brands kickstart or develop their businesses with a user-centered online presence. Determined to create sustainable and useful digital experiences that are accessible, credible, usable, desirable, findable but also valuable.

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