Summary

To provide on-site technical support to workshops and fleet partners as company's business needs as well generating a sales pipeline to support the budget and revenue growth. 

Responsibilities

Field Support:

• In conjunction with the Africa Market Sales Manager, provide on-site technical support to workshops and fleets in Tanzania.

• Regularly visit and provide support / education to the company's appointed Expert Network Workshops, Distributors, and the workshops of Company's  fleet partners.

• Provide on-site investigation of repetitive / queried warranty claims and investigate cases of low / underperforming products.

• Assist Company's workshops or fleet partners with their first installations of retro-fit products (e.g. Trailer Electronic Braking Systems & Driver Assistance Systems).
• Supply frequent feedback of market status and identified opportunities within the designated sales countries (incl AFRICAN countries).
• Support warranty claim handling from workshops and IAM distributors.
• Collect and maintain information in reporting system.

Technical training:

• Provide technical training to customers and other interested parties (theoretical & practical).
• Training to cover braking, suspension & chassis control systems, providing product & system knowledge and the use of service tools and diagnostic equipment in line with Company's EMEA standards. 
• Training provided both onsite and offsite. 
• Learning and understanding of new technology on Commercial Vehicles. 
• In coordination with Account Management provide bespoke technical training for distributors. 

Sales:

• Plans sales volumes and potential of all potential customers in the region assigned.
• Provides information via CRM for forecasts and planning.
• Analyzes the specific market conditions, and builds a sound market related network of stakeholders.
• Spots opportunities for local product and service portfolio solutions.
• Prepares customer contacts.
• Prepares and negotiates proposals, in cooperation with other involved professionals and management.
• Coordinates the realization of assignments, may coordinate and contribute to set up respective product developments, projects or services programs.
• Act as a point of contact to customers in commercial matters.
• Reports sales and revenue related key reporting.
• Contributes to the development of After-Market business in the region.

Education and Qualifications

• Degree in Mechanical Engineering preferred. 
• Professional technical and systems experience in a comparable environment, preferably in the Commercial Vehicle Industry within the field of Air Braking Systems
• The candidate must be dynamic and self-motivated with good communication and collaboration skills
• Extensive travel will be required as well as their own reliable vehicle and valid drivers’ license

Requirements

Minimum of 4 years of experience.

Reporting To

Regional & African Market Sales Manager.