Summary

Assist the IT Assistant as needed in providing technical support, system management and service to all company staff.

Responsibilities

Technical Support

• Provide assistance and training to staff on information systems where necessary including (but not limited to) the website, ERP system, database and others.
• Provide assistance, training and troubleshooting to staff
• Assist in troubleshooting any end user hardware and software
• Perform installations, repairs, and preventative maintenance on staff computers
• Monitor CCTV systems ensure all cameras are working and recording. Report anymalicious or unauthorized
• Take care of biometric systems and report any problems to the service providers.
• Monitor antivirus and firewalls on computers and do scans
• Take care of employee data back-ups and ensure they are done
• Monitor ERP backups

Computer Systems and Equipment Maintenance

• Assist in performing   system   upgrades as necessary for software and hardware related components as needed
• Perform light administrative duties on the internal network
• Monitor backup procedures and perform occasional recoveries to ensure backup integrity
• Contact vendors and service providers of IT equipment and supplies for efficient and effective office operations
• Take care of all photocopy machines, ensure maintenance is done
• Report any problems and find alternative solutions
• Take care of cash counting machines and ensure continuous maintenance is done
• Take care of EFD machines and report any issues to vendors
• Maintain the company's CDs and DVDs library as well as all the necessary library updates
• Work with the marketing team to manage website information to ensure content, style and presentation is appropriate for web-based publishing
• Maintain and update the company website
• Assist the IT Assistant in monitoring site traffic and ensure user accessibility to the certain sites are limited
• Adding collected SMR’s to database and sharing
• Take care of network and internet issues by contacting the service providers.

Other General Tasks

• Update the IT
• Update price
• Prepare price list tags for HQ and branches

Requirements

• Advanced Diploma or Bachelor’s degree, or equivalent work experience. Knowledge and understanding of current trends and developments in information technology.
• Minimum of 3 years advanced knowledge and understanding of current operating platforms and common business software programs, knowledge of web design principles, or good experience and knowledge of microsoft operating systems and Networks.
• Hardware maintenance and graphic design are an added advantage

Characteristics

• Excellent interpersonal and communication skills - with a focus on building trusting long lasting relationships
• Ability to communicate effectively, both orally and in writing
• Ability to work independently and as a member of the team, and to interface with other branches of the the organisation
• Ability to solve and make decisions under pressure and time constraints
• Ability to assess and evaluate current and future workloads
• Ability to research, analyze and plan for long-term information system needs.
• Ability to develop and promote a cooperative work environment

Skills and Attributes

• Passionate, enthusiastic and confident
• Highly motivated
• Initiative and resourcefulness
• Strong influencing skills
• Performance oriented
• High level of interpersonal skills
• Focused attention to detail and deadlines
• Task / project deadline oriented
• High level of responsibility, accountability integrity
• Proven accuracy and organization with work
• Fluent written and spoken English and Swahili

Reporting To

• IT Assistant