IT Personnel

roomDar es Salaam

business_centerFull Time

book Direct Reports

bookmark Junior

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 10 Days



Assist the IT Assistant as needed in providing technical support, system management and service to all company staff.


Technical Support

  • Provide assistance and training to staff on information systems where necessary including (but not limited to) the website, ERP system, database and others.
  • Provide assistance, training and troubleshooting to staff
  • Assist in troubleshooting any end user hardware and software
  • Perform installations, repairs, and preventative maintenance on staff computers
  • Monitor CCTV systems ensure all cameras are working and recording. Report anymalicious or unauthorized
  • Take care of biometric systems and report any problems to the service providers.
  • Monitor antivirus and firewalls on computers and do scans
  • Take care of employee data back-ups and ensure they are done
  • Monitor ERP backups

Computer Systems and Equipment Maintenance

  • Assist in performing   system   upgrades as necessary for software and hardware related components as needed
  • Perform light administrative duties on the internal network
  • Monitor backup procedures and perform occasional recoveries to ensure backup integrity
  • Contact vendors and service providers of IT equipment and supplies for efficient and effective office operations
  • Take care of all photocopy machines, ensure maintenance is done
  • Report any problems and find alternative solutions
  • Take care of cash counting machines and ensure continuous maintenance is done
  • Take care of EFD machines and report any issues to vendors
  • Maintain the company's CDs and DVDs library as well as all the necessary library updates
  • Work with the marketing team to manage website information to ensure content, style and presentation is appropriate for web-based publishing
  • Maintain and update the company website
  • Assist the IT Assistant in monitoring site traffic and ensure user accessibility to the certain sites are limited
  • Adding collected SMR’s to database and sharing
  • Take care of network and internet issues by contacting the service providers.

Other General Tasks

  • Update the IT
  • Update price
  • Prepare price list tags for HQ and branches


  • Advanced Diploma or Bachelor’s degree, or equivalent work experience. Knowledge and understanding of current trends and developments in information technology.
  • Minimum of 3 years advanced knowledge and understanding of current operating platforms and common business software programs, knowledge of web design principles, or good experience and knowledge of microsoft operating systems and Networks.
  • Hardware maintenance and graphic design are an added advantage


  • Excellent interpersonal and communication skills - with a focus on building trusting long lasting relationships
  • Ability to communicate effectively, both orally and in writing
  • Ability to work independently and as a member of the team, and to interface with other branches of the the organisation
  • Ability to solve and make decisions under pressure and time constraints
  • Ability to assess and evaluate current and future workloads
  • Ability to research, analyze and plan for long-term information system needs.
  • Ability to develop and promote a cooperative work environment

Skills and Attributes

  • Passionate, enthusiastic and confident
  • Highly motivated
  • Initiative and resourcefulness
  • Strong influencing skills
  • Performance oriented
  • High level of interpersonal skills
  • Focused attention to detail and deadlines
  • Task / project deadline oriented
  • High level of responsibility, accountability integrity
  • Proven accuracy and organization with work
  • Fluent written and spoken English and Swahili

Reporting To

  • IT Assistant




Manufacturing: 3 Years