Summary

We are building an innovative global sales network that connects opportunities across continents. As the Contact Centre Administrator, you will play a pivotal role in ensuring the seamless operation of our systems and providing technical support to our growing global network. If you are tech-savvy, a problem-solver, and passionate about leveraging technology to drive success, this role is for you.

Responsibilities

1. Salesforce Administration:
• Manage and maintain Salesforce CRM, including user accounts, permissions, and workflows.
• Troubleshoot issues, provide technical support, and resolve user queries efficiently.
• Ensure data integrity and accuracy by regularly auditing and cleaning the system.
• Develop dashboards, reports, and analytics to provide insights into network performance.
• Support the onboarding of new users with Salesforce training and guidance.
2. Help Desk Management:
• Serve as the first point of contact for all technical and system-related inquiries from global network users.
• Resolve issues promptly, escalating complex cases where necessary.
• Create and maintain technical support guides, manuals, and user documentation.
• Monitor system performance and proactively address any technical disruptions.
3. Technical Support & Continuous Improvement:
• Collaborate with cross-functional teams to enhance Salesforce capabilities.
• Analyze trends in user issues and recommend system improvements.
• Provide feedback to leadership on technical challenges and opportunities.

Requirements

• Proven experience as a Salesforce Administrator or Help Desk Support Specialist.
• Salesforce certification (preferred but not required if experience is solid).
• Tech-savvy with strong troubleshooting and problem-solving skills.
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong attention to detail and analytical mindset.

Reporting To

Project Director