Workshop Administration Manager

roomDar es Salaam

business_centerFull Time

book Direct Reports

bookmark Manager

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 0 Days

businessTransportation

Fleet Management Maintenance

Summary

The workshop manager will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard

Responsibilities

  • Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
  • Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
  • Ensure supplies are ordered for each job.
  • Assist with quoting, project management, materials purchasing and quality checks.
  • Ensure correct job numbers are used and that time records are correct.
  • Provide oversight and check job estimates.
  • Manage inward goods, checking quantities, dispatching goods and receipting invoices
  • Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.
  • Act as a technical adviser on key projects and other areas of the business as requested.
  • Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
  • Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.
  • Receive and review feedback from customers and follow up to ensure customer satisfaction.
  • Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
  • Develop and implement systems to record, file and store information pertaining to client enquiries.
  • Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
  • Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
  • Promote a Health and Safety culture within the business.

Education and Qualifications

 Bachelor Degree/ Diploma in Engineering

Requirements

 

  • Minimum of 5 years’ experience in Vehicle/Fleet maintenance and repair.
  • Minimum of 2 years in supervisory role.
  • Courses in Health & Safety would be considered a plus

Characteristics

 

  • Fluent in English & Kiswahili
  • Computer literacy.

 

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Fleet Management: 5 Years

Maintenance: 3 Years