Senior Officer – Operations & Data Management
Summary
The Operations Officer is responsible for overseeing the day-to-day operations of the operations team, data & acquisition, data load management, data quality management, data management and business application management
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Responsibilities
Data & Acquisition
- Manage relationship with Data Providers
- Manage Input File Formats
- Train Data Providers on Input File Formats and associated tools
- Ensure all Data Providers submit data
- Ensure all Data Providers receive feedback on submitted data
- Report status on Data Acquisition to Senior Management
Data Load Management
- Ensure all data submitted by Data Providers are processed by the system
- Resolve incidents that occur during data processing
- Report status on Data Loading to Senior Management
Data Quality Management
- Assess data quality for all data submitted by Data Providers
- Ensure data quality exceptions are reported to Data Providers
- Analyse data quality issues and trends
- Strategise data quality enhancements
- Work with Data Providers to improve data quality
- Report status on Data Quality to Senior Management
Data Management
- Track all data disputes raised (registration to closure)
- Coordinate with Data Providers on resolution of data disputes within SLA
- Coordinate with Subjects on resolution of data disputes
- Design and implement Data Management initiatives (deduplication, archival, etc.,)
- Report status on Data Management to Senior Management
Business Application Management
- Manage Business Applications to achieve various Data Operation deliverables
- Administer Configuration Management for optimal Data Operations
- Track issue resolution on incidents pertinent to Business Applications
- Raise changes that are required in Business Applications to keep up with the operational needs
- Coordinate with Service Desk for optimal deliverables with good quality and shorter timeliness
- Report status on Business Applications and tickets to Senior Management
Team Management
- Train staff on overall data operations
- Allocate roles, responsibilities, deliverables and timelines
- Monitor team performance and amend approach were required
- Report status on Team Performance to Senior Management
Education and Qualifications
BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred
Requirements
3 years and above in similar roles with hands on experience
Characteristics
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Great attitude
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Ability to learn fast
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Ability to plan ahead
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People & Task Management
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Very good spoken and written communication skills
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Intermediate user of computer and computing concepts
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Well verse in Microsoft Office
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Ability to write SQL statements(DML, DCL and TCL)
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Using advanced functionalities in MS Excel (like PIVOT, Charting, Data Tools, Connecting to
external data)
Reporting To
Senior Management
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Business Services / Consultancy: 3 Years
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Data Management & Admin: 3 Years
IT & Network Administration: 3 Years