Senior Officer – Operations & Data Management

roomDar es Salaam

business_centerFull Time

book Direct Reports

bookmark Manager

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 4 Days

businessBusiness Services / Consultancy

Data Management & Admin IT & Network Administration

Summary

The Operations Officer is responsible for overseeing the day-to-day operations of the operations team, data & acquisition, data load management, data quality management, data management and business application management

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Responsibilities

Data & Acquisition

  • Manage relationship with Data Providers
  • Manage Input File Formats
  • Train Data Providers on Input File Formats and associated tools
  • Ensure all Data Providers submit data
  • Ensure all Data Providers receive feedback on submitted data
  • Report status on Data Acquisition to Senior Management

Data Load Management

  • Ensure all data submitted by Data Providers are processed by the system
  • Resolve incidents that occur during data processing
  • Report status on Data Loading to Senior Management

Data Quality Management

  • Assess data quality for all data submitted by Data Providers
  • Ensure data quality exceptions are reported to Data Providers
  • Analyse data quality issues and trends
  • Strategise data quality enhancements
  • Work with Data Providers to improve data quality
  • Report status on Data Quality to Senior Management

Data Management

  • Track all data disputes raised (registration to closure)
  • Coordinate with Data Providers on resolution of data disputes within SLA
  • Coordinate with Subjects on resolution of data disputes
  • Design and implement Data Management initiatives (deduplication, archival, etc.,)
  • Report status on Data Management to Senior Management

Business Application Management

  •  Manage Business Applications to achieve various Data Operation deliverables 
  • Administer Configuration Management for optimal Data Operations
  • Track issue resolution on incidents pertinent to Business Applications
  • Raise changes that are required in Business Applications to keep up with the operational needs
  • Coordinate with Service Desk for optimal deliverables with good quality and shorter timeliness
  • Report status on Business Applications and tickets to Senior Management

Team Management

  • Train staff on overall data operations
  • Allocate roles, responsibilities, deliverables and timelines
  • Monitor team performance and amend approach were required
  • Report status on Team Performance to Senior Management

Education and Qualifications

BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

Requirements

3 years and above in similar roles with hands on experience

Characteristics

  • Great attitude

  •   Ability to learn fast

  • Ability to plan ahead

  •  People & Task Management

  •  Very good spoken and written communication skills

  •  Intermediate user of computer and computing concepts

  •  Well verse in Microsoft Office

  •  Ability to write SQL statements(DML, DCL and TCL)

  •  Using advanced functionalities in MS Excel (like PIVOT, Charting, Data Tools, Connecting to

    external data)

Reporting To

Senior Management

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Business Services / Consultancy: 3 Years

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Data Management & Admin: 3 Years

IT & Network Administration: 3 Years