Summary

• The purpose of the job is to keep the Bank’s databases up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the Bank, considering both backend data structure and frontend accessibility for end-users.
• In addition, the Senior Database Officer will ensure that all database-related incidents/faults are prioritized for resolution in order to minimize downtime.

Responsibilities

Duties:

• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Recommend and implement emerging database technologies.
• Create automation for repeating database tasks.
• Be available for on-call support as and when needed.
• Participate in the data journey of the Bank in coordination with the Business teams
• Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
• Create and manage database reports, visualizations, and dashboards
• Log/report/escalate all infrastructure faults/incidents
• Perform housekeeping/maintenance activities on the databases.

Common IT Duties and Responsibilities:

• Participate with team members in the bank’s IT projects.
• Provide first-level support for all infrastructure to all Branches and Head Office units.
• Database support Bank’s Business Systems e.g. FCUBS, BIP, Mobile Banking, Internet Banking, Cash management, etc.

Communication:

• Actively participates in team meetings.
• Confronts issues openly and quickly.
• Effectively communicates relevant operational and risk-related information to superiors and peers in other practices.
• Tactfully communicates sensitive information.

Teamwork:

• Helps to determine new, creative ways to execute responsibilities.
• Works across the practice to share lessons learned and best practices.

Client Management:

• Anticipates internal client needs and proposes appropriate business solutions.
• Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships.

Innovative Development:

• Participates in all programs relating to performance evaluations and career development planning.

Internal Operations:

• Easily recognizes areas for internal improvement and develops plans for implementation.
• Complies with and enforces standard policies and procedures.

Education and Qualifications

• Degree in Information Technology

Requirements

• At least four (4) years working experience in IT Environment.
• Familiarity with service delivery culture and support function.

Characteristics

• A structured approach to dealing with complex and variable work environments in an independent manner.
• Ability to balance opposing business requirements.
• Ability to balance long term and short term requirements independently
• Strong evaluation, communication, and reporting skills
• Able to provide advice and cause/effect evaluation to support business decision making
• Independent and logical thinker, yet an achiever and implementer
• Leads by example
• Good at managing large volumes of information and can add value through management reporting
• Builds relationships and networks easily
• Has a strong service ethic.