Sales Agent

roomArusha

business_centerFull Time

book Direct Reports

bookmark Intermediate

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 22 Days

businessPoultry & Eggs

Sales

Summary

The Sales admin is responsible for bridging the gap between internal customers (sales agents/sales team) and external customers (regional distributors, large scale farmers, farmers, retailers and potential key accounts) of the company animal feed products & farm services.

The Sales Admin is accountable for driving business growth and influence achievement of dominant market share in animal feed via co-ordinating customers’ orders generation, processing, invoicing & payments, deliveries and tracking of customers / market feedback. He/she serves as initial contact for customers with queries about products, orders, deliveries and provide support for sales team.

Responsibilities

  • Conduct sales activities by processing orders generated from sales team and customers via appropriate policies and procedures focusing on achieving agreed weekly, monthly and annual sales volume and revenue targets.
  • Bridging the gap between production team and sales team via sharing daily, weekly, monthly and quarterly sales volume projection to achieve an aligned production projection.
  • Inventory level control of all company products via maintaining threshold levels of all products SKU’s to ensure availability and avoid out of stock.
  • Liaise with the Logistics team to ensure timely deliveries of all processed customers’ orders.
  • Maintain and update sales & customer procuring records as a key data base towards companies’ long-term strategies in defending, attacking, monitoring and maintaining of market share in respective areas.
  • Share weekly & monthly sales reports to all internal customers i.e. production, procurement, finance, sales and management towards strategical decisions.
  • CRM analysing via tele sales of all sales team prospect visits and active account base summary.
  • Being up to date on all sales related matters including pricing, products features and benefits, mode of distribution, marketing and promotion scheme towards implementing market penetration and coverage.
  • Constantly monitor and share with sales manager, oral and written reports on market trends, customer needs, interest, competitor activities, emerging technologies and potentials for new products development.
  • COMMUNICATION ASPECT: Ensure all customer complaints or concerns or queries are handled in a professional manner
    • Rapid response to customers’ complaints or concerns or queries
    • In partnership with the sales team & relevant department, respond rapidly and resolve customer complaints with regards to late delivery, sales inquiry, feed performance and/or technical enquiries to their satisfaction
    • Answer queries and complaints from customers courteously with professionalism
    • Transmit complaints to the right person for immediate action
    • Track complaints to their satisfactory for execution
  • Implement Company policies, procedures and standards as established by the company
  • Maintain a positive business reputation and develop strong relationships with all customers to ensure that there is continuous feedback about the quality of our animal feed products and services provided

Requirements

  • Proven work (3) years’ experience as a Sales administrator or Sales support agent in related field is a plus
  • Hands on experience with CRM software’s
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • A team player with high level of dedication
  • Ability to work under strict deadlines
  • Certification in Marketing, Sales or relevant field is a plus

Reporting To

  • Country Sales Manager 

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Poultry & Eggs: 2 Years

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Sales: 3 Years

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