Summary

Parts and Sales officer

Responsibilities

• Effectively manage assigned Fleet Customers.
• Work closely with  site representative and Customer Interface to enhance parts
• Proactively identifies issues or trends and prepares recommendations, reacts quickly and appropriately to issues; follows up in a timely manner to issues not immediately resolvable, ties all loose ends, uses knowledge to influence decisions.
• Execute weekly order fulfilment process for stores. Manage emergency order on a daily basis.
• Close monitoring of logistics service providers on timely deliveries.
• Constantly evaluate performance versus expectations
• Ability to work independently with little supervision, handle work pressures, meet multiple deadlines and multiple priorities.
• Self-motivated to accomplish important objectives despite a complex environment and multiple demands, acts with a sense of urgency and takes responsibility.
• Demonstrates responsible, ethical and honest behaviour in all roles and tasks.
• Consistent and fair when dealing with other; keeps commitments.
• Acts in accordance with the Group and Clients code of conduct and confidentiality policies
• Establishes and maintains effective working relationship with other employees, supervisors, and managers.
• Performs other duties as assigned to meet business needs.
• Able to maintain confidentiality with privileged information.

Education and Qualifications

 Academic & Professional Qualifications

• College Degree Preferred – or equivalent business experience
• Diploma in Supply Chain management.

Requirements

4-5 years of sales experience within the automotive parts or fleet industry

Characteristics

Skills & Competencies

• High level of proficiency with MS Office (Excel/Word)
• Ability to speak effectively one on one, effectively listen and interpret customer needs.
• Able to work independently, managing his or her time and work flow.

Interpersonal Skills

• Quality orientation
• Communication
• Time management
• Adaptability
• Diligence

Reporting To

Parts Manager