Summary

The Operations Officer is responsible for overseeing the day-to-day operations of the operations team, shipping daily related orders, receiving produce, inventory management, demand/supply and order management planning, quality control, safety, and reporting.

A successful Operations Officer is a motivational leader, responsible for engaging their team at every start of the day to achieve the highest levels of performance, safety, quality and attendance.

Responsibilities

• Lead, manage and direct associates and casual team to meet or exceed operational goals, as well as monitoring performance, quality, and providing coaching and development
• Accountable for ensuring accuracy and on-time shipments, appropriate staffing levels and people utilization, and ensuring product quality; provide periodic reports to the Operations Lead.
• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Directing and ensuring top services to farmers/customers
• Developing performance goals and objectives to ensure accuracy, quality and customer expectations are met
• Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite
• Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules

• Assists with training material movement operations and casual staff.

• Plan, assign, and directs work.

• Responsible for On the Job Training. Ensures compliance with Comprehensive Safety Procedures.

• Responsible for ensuring company’s production goals for specific produce are met
• Direct and coordinate plant operations within company policy and guidelines.
• Coordinate set up and implement standard operating procedure for all production operations.
• To ensure company’s vehicles are used in a proper way.
• Perform any other duties assigned by the management.

Education and Qualifications

• Diploma in a business-related field with other operational type fields

Requirements

• 2+ years progressive experience in a fast-paced, high volume distribution operation which included automation
• A Minimum of 1+ years prior experience managing a team; demonstrated leadership skills and ability to manage staff
• Experience in a B2C or E-Commerce warehouse operations preferred

Characteristics

• Strong decision making and problem-solving skills.
• Project Management skills.
• Comfortable communicating and collaborating with different personalities, cultures, and experience levels; promoting a culture of safety, inclusivity, and respect.
• Time Management skills.
• Strong background using Mobile Apps for works such as Farmer Group Software, QuickBooks, ERP Systems, Sales Force Automation, etc.
• Proficiency using Microsoft Office.
• Knowledge of Lean Manufacturing principles and tools.
• Logistical skills.
• Tech savvy.
• Analytical, problem-solving, and decision-making skills.
• Good verbal and written communication skills.
• Strong interpersonal skills.
• Process design and improvement.
• Project management & multi-tasking.