Operations Manager

roomDar es Salaam

business_centerFull Time

book2 Direct Reports

bookmark Manager

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

businessBusiness Services / Consultancy



Responsible for delivering quality services in administration, finance, procurement, event management, and HR in adherence to mastering all relevant rules, guidelines, processes, and procedures. Makes use of a client-oriented and results-focused approach to interpreting the rules and procedures, providing support and guidance to the Company and its members, and ensuring delivery of services.



  • Develop and monitor the annual Secretariat budget ensuring financial transactions are in accordance with the organization’s financial rules and procedures.

  • Coordinate the collection and deposit of cheques and cash from members for payment of membership fees.

  • Review the monthly petty cash usage report for accuracy and completeness.

  • Prepare payments and request approval on disbursement.

  • Review supporting documents and raise invoices.

  • Process payroll and ensure accuracy and completeness.

  • Propose procedures to improve internal controls and efficiency and respond to audit issues.

  • Ensure statutory obligations are computed and prepared including tax returns.

  • Ensure bank reconciliation is conducted at month-end.

  • Prepare monthly, quarterly, and annual financial reports for the Secretariat. Maintain financial records

    for the projects and prepare periodic reports.

  • Liaise with the management team to get relevant financial documentation for the annual Secretariat

    audit including the projects.

  • Work closely with the finance and accounting service provider on payroll matters, statutory

    obligations, internal controls, reporting, audits, and compliance with the International Financial Reporting Standards (IFRS) rules and regulations.


  • Coordinate the sourcing of supplies and services.

  • Verify procurement requests and ensure procurement procedures for general office and project-specific equipment, supplies, and services are carried out in a transparent and cost-effective manner; and provide recommendations on procurement decisions.

  • Negotiate prices with various suppliers aimed at cost optimization and ensuring value for money.

  • Ensure the maintenance of the office supplies inventory, anticipate supplies that are needed, evaluate new office product requirements, orders are placed and delivered in a timely manner.

  • Manage contracts with vendors/ service providers including contracts for outsourced services namely finance and accounting services; website maintenance services; communications, public relations and marketing services; and information technology services.

  • Prepare monthly, quarterly, and annual procurement reports.

    Human resources

  • Design and implement an appropriate organizational structure  to deliver its short and long-term strategies.

  • Implement the recruitment and selection process that meets workforce demands and is aligned to the set policies and procedures.

  • Coordinate staff training and development within the organization.

  • Lead the implementation of the performance management system.

  • Ensure the execution of a fair and equitable compensation and benefits policy. Conduct periodic salary reviews.

  • Process and update records of staff leave.

  • Prepare payroll, including benefits and entitlements.

  • Ensure strong employee relations by managing employee discipline, complaints, and grievances with regard to labor law.

  • Prepare monthly, quarterly and annual reports for human resources.

    Events management

  • Manage and coordinate, in collaboration with the partnerships and membership services and project functions,  events including the monthly dinner, annual gala dinner, and project/program events. Ensure the media is notified of the events and member attendance is confirmed.

  • Prepare monthly, quarterly and annual reports for events management.


  • Ensure that the office is managed effectively and efficiently through timely provision of services and supplies and maintenance of records.

  • Direct the sorting, dispatching, and collection of mail and drafting of letters and documents.

  • Coordinate the development and implementation of hard copy and electronic filing and retrieval systems.

  • Maintain a safe and secure working environment.

  • Prepare monthly, quarterly and annual reports for administration.

Education and Qualifications

  • Bachelor’s degree in Finance, Accounting, Business Administration, Human Resource Management, Procurement or related field

  • Master’s degree in Finance, Accounting, Business Administration, Human Resource Management, Procurement or related field is an added advantage

  • A professional qualification (e.g. Certified Public Accountant (CPA), Association of Chartered Certified Accountants (ACCA)) is an added advantage


  • Minimum of 5 years relevant working experience with at least 2 years supervisory experience.


  1. Problem-solving

  2. Communication 

  3. Organization 

  4. Management 

  5. External relations 

Reporting To

Executive Director




Business Services / Consultancy: 4 Years



Operations: 4 Years