Network Engineer
Summary
As a member of the Service Team, a Senior Network Engineer will provide onsite and remote support to our users. S/He will work independently and as part of a team to answer service desk calls, urgently analyse technical issues, address Level 2 escalations, work with the project manager on team related projects, and troubleshoot over the phone/onsite/via remote access. This is a role that requires individuals to be versatile in their skillsets to support and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.
Responsibilities
- Maintain/Upgrade/Troubleshoot networking equipment
- Manage Day to day operational issues
- Initiate and /or participate in problem management process
- Attend CAB meetings for logged changes
- Ability to learn new technologies as per business requirements.
- Administer/Configure/Use monitoring and reporting tools such as SolarWinds
- Must be willing to travel out of South Africa to Countries as per business requirement.
- Handle virtually any network related work that may occur
- Remote monitoring and management of system alerts and notifications
- Document maintenance for all computer systems and network infrastructure
Education and Qualifications
- IP Networks, engineers must have a Cisco CCNP R&S
Requirements
- Five or more years of relevant work experience
- Must possess a broad and thorough technical understanding and have experience in designing, configuring, implementing & testing, troubleshooting and supporting multi-site critical network environments that consist of multi-vendor Routers, Switches, Wireless LAN, WAN Accelerator, VoIP, Firewall & Network Security.
- Hands on experience with Routing and Switching (Cisco), Wireless (Aruba or Cisco).
- Must have experience working with Firewalls (ASA, Fortigate, Juniper.
Characteristics
- Disciplined and oriented in practice and adherence to process and procedures.
- Strong understanding and familiarity with router, LAN switch, application accelerator, Firewall, wireless controller and IP Voice.
- Good understanding of security, ACLs, LAN and Wireless security, 802.1x, VPN.
- Firewall Cert bonus (Cisco, Fortinet, Juniper etc.) ITL Knowledge
- Good understanding of all routing protocols (For example: BGP, EIGRP, OSPF, GLBP, VRF), Traffic Engineering, L2/L3 VPN, QoS.
- This role requires a motivated self-starter who can work efficiently with little direct supervision
- Ability and willingness to learn new skills quickly
- Ability to work in a team environment
Reporting To
- Network Service Manager
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Manufacturing: 5 Years
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Engineering: 5 Years
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