Marketing & Customer Service Coordinator

roomDar es Salaam

business_centerFull Time

book Direct Reports

bookmark Intermediate

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring Tomorrow

businessConstruction, Chemical Manufacturing

Marketing

Summary

This role if for a leading multinational company in the field of construction chemicals with a strong tradition in innovation and quality, continuously developing products and solutions that create new opportunities for the company, its employees, and customers.

The Marketing & Customer Service Coordinator will oversee and take responsibility for all customer queries and to manage all marketing activities.

Responsibilities

Sales and Marketing

  • Managing all marketing for the company and activities within the marketing department. 
  • Developing the marketing strategy for the company in line with company objectives.
  • Co-ordinating marketing campaigns with sales activities.
  • Overseeing the company’s marketing budget.
  • Creation and publication of all marketing material in line with marketing plans.
  • Manage and improve lead generation campaigns, measuring results.  Preparing online and print marketing campaigns.
  • Monitor and report on effectiveness of marketing communications. 
  • Creating a wide range of different marketing materials.
  • Working closely with design agencies and assisting with new product launches.
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
  • Analysing potential strategic partner relationships for company marketing.

Brand Awareness 

  • Planning and implementing promotional campaigns 
  • Overall responsibility for brand management and corporate identity 
  • Planning of customer functions and golf days

Customer Support

  • Ensure all customer queries are dealt with promptly and efficiently.
  • Handle all aspects of technical queries that are received telephonically or from walk in
  • Supply of electronic or hard copy information to the customer as well as samples that may be required for the correct use of our products.
  • Ensure product knowledge of company’s products are updated and that correct technical advice is given to the
  • Build customer relationships by ensuring that the customer’s needs are
  • Ensure that all queries are channeled to the relevant sales personnel for their further support if
  • Register sales / customer claims / price list through ERP
  • Manage customer service

General

  • Undertakes such additional duties which may from time to time be assigned to the Employee in the discharg of his /her duties.
  • To ensure that a correct and proper image of the Company is maintained at all times.

Special requirements

  • Regular and on time attendance
  • Will be required to work overtime
  • Overseas travel may be required.

Education and Qualifications

  • NQF 4 Qualification
  • Tertiary Sales or Marketing qualification

Requirements

  • 5 years Marketing Experience
  • Experience in promoting brand awareness
  • Computer skills
  • Customer service experience
  • Graphic design capabilities is a plus

Characteristics

  • Self-starter
  • Organizing skills
  • Business and result orientation
  • Customer orientation
  • Attention to detail
  • Good communication skills
  • Team player
  • Cost awareness and accuracy in numerical abilities
  • Good negotiation skills
  • Interest in technical solutions
  • Good social media skills

Reporting To

Country Manager

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Construction: 5 Years

Chemical Manufacturing: 3 Years

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Marketing: 5 Years

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