Summary

We are looking for an experienced and professional Manager: Team Development who will be responsible for successfully leading and growing the Learning & Teambuilding business.

The goal will be to always meet clients' needs by providing them with an exceptional learning experience from initial contact to project-closure. The individual will be involved in creating and delivering Leadership Development Programmes, Soft Skills Training Courses, Staff Retreats, Facilitating Experiential teambuilding experiences and moderating a range of client events.

Responsibilities

Leadership & Strategy (25%)

• Research and develop training leads & identify upcoming annual events & retreats
• Advise clients on best learning & development practices
• Explore market best practice in learning and implement appropriate best practices at the organisation
• Innovate and strategize on first-to-market techniques and ideas for learning & events and create business cases to take them to market
• Monitor and constantly reduce the cost of our Learning & Events
• Manage and develop Advisory Coordinators (coaching, training & supervision)
• Provide a weekly status report to the Senior Manager
• Upskilling & inducting new Consultants

Client Management & Business Development (35%)

• Communicate with clients to get a clear view on their learning & development needs and business goals
• Build long-term client relationships as part of our business development strategy
• Write proposals and tender documents for learning and team building assignments
• Conducting in-depth client briefing for each assignment
• Coordinate client learning sessions & events in locations across the nation
• Draft Project Agreements & contracts for clients
• Attend Client briefing calls and generate meeting summaries
• Build a quality relationship with internal customers and external clients
• Business Development Calls: check in with clients and scope new learning assignments & events
• Ensure a Report is delivered to every client after each learning session or event

Content Development & Delivery (30%)

• Facilitate workshops for a diverse range of clients
• Create training content and design engaging learning agendas that deliver on objectives of session
• Create interactive decks for use in workshops in-person and virtual delivery platforms
• Travel as per client requirements to facilitate

Market Intelligence (10%)

• Research into client’s company
• Research into competitors and marketplace
• Maintain a client calendar to capture their annual events for effective business development
• Tracking tenders in newspapers, LinkedIn & other platforms
• Use social media to engage with clients and trainees professionally in an engaging way

Education and Qualifications

• Bachelor's degree in Human Resources, Education, or related field

Requirements

• 3 years of experience in learning and/or team building or similar role
• Fluent English & Kiswahili
• Strong Leadership Skills
• Strategic thinker who spots trends and a change champion
• Excellent interpersonal & analytical skills
• Master-Networker in person and online
• Excellent understanding of the principles of adult learning
• Critical thinker and problem-solving skills
• Good time-management skills
• High energy individual that has inspirational qualities

Characteristics

• Ambitious
• Assertive & Extroverted
• Energetic & Enthusiastic
• Confident
• Highly persuasive & Motivational
• Desire to coach & guide

Reporting To

Senior Manager Projects