Summary

Responsibilities

Responsibility for Internal and External Relations

• Internal: Ensures the development, integration, and deployment of information (IT) technologies for all departments.
• External: Is a liaison for Negotiating and administering supplier contracts and service agreements for the company.

Key Responsibilities

• Manage the company or business unit's IT portfolio.
• Drive the Group IT strategy and the localised Company IT strategy & departmental budget per the group & company business plans.
• An ambassador between the IT Department and other business Departments with a focus on the best user experience
• Serve as the key interface with assigned business units or functional areas for business technology solutions, service management, risk management, and relationship management.
• Enforce IT policies and systems & localise policies where possible to support the implementation of strategies set by the Group IT team & and any locally agreed policies.
• Ensure a highly efficient IT technology infrastructure, from SD-WAN Networks to local area networks, to edge & end-user computing devices, plant technologies, CCTV & telephony.
• Analyse the business requirements of all departments in conjunction with local business teams to determine their ERP & technology needs while also liaising with Group IT to understand the ecosystem.
• Involved in managing & coordinating various IT projects and undertaking application change request testing and product testing as requested by the group enterprise management team.
• Purchase efficient and cost-effective technological equipment and software & manage & optimise the entire lifecycle of IT assets.
• Assist in building relationships with vendors and creating a cost-efficient business Unit.
• To ensure the development, integration and deployment of information (IT) technologies that are designed to improve customer experience within the company.
• To implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of IT and communication systems.
• To ensure effective internet distribution, accessibility bandwidth management and central anti-virus protection.
• To ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Ensure maintenance of CCTV cameras with on-time download/backup of footage
• To ensure effective functioning of technical hardware, i.e. servers, computers, photocopiers, switchboards, printers and any other technical hardware purchased by the company and software packages, ensuring minimum downtime;
• Manage the performance of the IT staff.
• To keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Monitor performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure.
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.

Authority

• Management of IT Cost within BBP
• To ensure the effective functioning of technical hardware, i.e., servers,
• computers, photocopiers, switchboards, printers and any other technical
• hardware purchased by the company
• Responsible for the preparation and monitoring of the department’s annual budgets.
• Approver of all IT procurements.
• Responsible for guidance of the procurement team in ensuring the IT hardware/software policies are adhered to during procurement.
• Recommendation to management in key IT project engagements.
• Participates in the Interview and Selection process of new Employees in the IT Department.

Education and Qualifications

• A bachelor in computer science, or Bachelor in business degree a master in IT related field is an added advantage.
• IT-related certifications such as (CCNA, and ITIL)
• Professional Registration: Registration with the Computer Society of Tanzania is an added advantage.

Requirements

Experience required:

• Minimum 10 years with at least 3 years working in manufacturing set-up or related field.
• At least five years in a senior role in a busy and complex IT environment
• Manufacturing Business Process & specifically SAP S4HANA ERP understanding.
• Industry: Manufacturing with an ERP-based environment
• Fluent in ERP-based integrated environments.
• Business process understanding
• Leadership ability
• Excellent in management of internal and external customers (SLA partners)
• Wide knowledge of business management and technical skills and the capacity to harness and implement business solutions.
• Hands-on working with ERP projects & ERP systems from a maintenance perspective to a utilization perspective.
• Knowledge and experience in innovative technologies, SDWAN, Cybersecurity, IIOT, AI, etc.

Key competencies and skills:

• Strong leadership, self-initiative & team management skills
• Strong partner & third-party management capabilities
• Strong diagnostic & troubleshooting skills from an infrastructure & application perspective.
• Negotiating skills
• Innovative thinker

Characteristics

• The ability to communicate politely, clearly, and effectively and persuade and/or influence internal customers at a high level, such as senior management, on matters of a technical nature.
• Results-oriented, takes the initiative mentality.
• Must possess a mindset to objectively view and effectively explain an issue or resolution from an end-user/customer/business perspective.
• Must possess excellent communication skills and ability to work in a team environment with minimal guidance.

Reporting To

• Direct: Business Head
• Dotted: Group IT Manager