IT Application Analyst

roomDar es Salaam

business_centerFull Time

book Direct Reports

bookmark Intermediate

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring Tomorrow

businessBanking

IT & Network Administration

Summary

To provide effective and efficient first level support operations for the following Hardware/Technology and Applications with their related interfaces: T24 (CBS); Check Point; Credit Quest; ATM; CDM, on line Cheque scan, NOBS branch offline, M-PAWA, mobile banking and internet banking.

Responsibilities

  • Diligently analyse, investigate and resolve production incidents in a professional and timely manner
  • Design and implement new functionality and enhancements based on the logged user change requests
  • Proactively collaborate with team members and business units to find the best solutions for complex technical issues
  • Planning and organising to effectively structure work assignments for timely delivery on business information and intelligence assignments.
  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
  • Technical skills to effectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.
  • Contribute to the maintenance of the product and bring fresh ideas to the table
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Education and Qualifications

Academic:

A Bachelor’s degree (or Advanced Diploma) in Computer Science, Information Technology, Software Engineering or related field.

Professional:

  • Professional qualifications in IT e.g. Oracle, Unix/Linux/Windows, other relevant professional qualifications in IT field would be added advantage.
  • Project Management certification and experience is preferred e.g. PRINCE2, PMP

Requirements

  • Minimum 3 years working experience in IT in implementing and supporting Bank Applications
  • Good knowledge of Temenos T24 Core Banking System, Check point, Credit Quest; on line Cheque scan, NOBS branch offline
  • T24 Development experience including Menu, Version, Enquiries and Batch set-up
  • Working experience with T24 Live Support and Development
  • Experienced in Unix/Linux/Windows Server.
  • Experience with JBOSS or similar application servers
  • Knowledge of Shell scripting and SQL scripting
  • At least four years’ experience in supporting IT systems in general.
  • Proven experience in systems analysis, design, implementation and support.
  • Proven knowledge of banking operations, operations in business units and business impact analysis.
  • Thorough knowledge of the Bank’s core systems
  • Good understanding of overall T24 architecture and working mechanism.
  • Management of Third party support providers.

 

Reporting To

Manager, IT Applications

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IT & Network Systems

Banking: 3 Years

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IT & Network Administration: 3 Years