Summary

To provide effective and efficient first level support operations for the following Hardware/Technology and Applications with their related interfaces: T24 (CBS); Check Point; Credit Quest; ATM; CDM, on line Cheque scan, NOBS branch offline, M-PAWA, mobile banking and internet banking.

Responsibilities

• Diligently analyse, investigate and resolve production incidents in a professional and timely manner
• Design and implement new functionality and enhancements based on the logged user change requests
• Proactively collaborate with team members and business units to find the best solutions for complex technical issues
• Planning and organising to effectively structure work assignments for timely delivery on business information and intelligence assignments.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Technical skills to effectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.
• Contribute to the maintenance of the product and bring fresh ideas to the table
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Education and Qualifications

Academic:

A Bachelor’s degree (or Advanced Diploma) in Computer Science, Information Technology, Software Engineering or related field.

Professional:

• Professional qualifications in IT e.g. Oracle, Unix/Linux/Windows, other relevant professional qualifications in IT field would be added advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP

Requirements

• Minimum 3 years working experience in IT in implementing and supporting Bank Applications
• Good knowledge of Temenos T24 Core Banking System, Check point, Credit Quest; on line Cheque scan, NOBS branch offline
• T24 Development experience including Menu, Version, Enquiries and Batch set-up
• Working experience with T24 Live Support and Development
• Experienced in Unix/Linux/Windows Server.
• Experience with JBOSS or similar application servers
• Knowledge of Shell scripting and SQL scripting
• At least four years’ experience in supporting IT systems in general.
• Proven experience in systems analysis, design, implementation and support.
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core systems
• Good understanding of overall T24 architecture and working mechanism.
• Management of Third party support providers.

 

Reporting To

Manager, IT Applications