Summary

Managing daily office operations, processes orders, coordinates customer support, and ensures efficient communication with vendors and internal teams, fostering a positive work environment and strong stakeholders relationships.

Responsibilities

• Act as the primary point of contact for office-related matters, including maintenance, supplies, equipment, and general errands.
• Organize and maintain the office layout, ensuring it remains efficient and functional while managing repairs when necessary.
• Coordinate meetings, appointments, and employee inquiries regarding office management issues such as travel arrangements, stationery, and hardware needs.
• Liaise with vendors providing services like cleaning, catering, and security, ensuring smooth operations.
• Provide general administrative support to visitors and serve as a customer-facing representative at the front desk.
• Assist other departments with visa applications, air ticket bookings, and related travel arrangements.
• Process and track incoming orders by accurately entering them into the ERP system, and ensure communication with customers and sales reps regarding order status.
• Work closely with the accounts department to manage payment processes for order approvals and releases.
• Collaborate with the warehouse team and sales personnel to facilitate the timely delivery of goods and maintain seamless coordination between departments.
• Oversee sales order management, including accurate order processing, tracking, and monthly reconciliations of sales and EFD data.
• Respond to customer inquiries via phone, email, or chat, providing timely and professional support.
• Handle technical queries from customers, ensuring they receive the necessary information, either electronically or through physical product samples, and direct complex issues to the relevant sales personnel if required.
• Manage the customer service inbox and ensure that all requests are addressed efficiently.
• Collect and analyze customer feedback to identify areas for service improvement and report findings to management.
• Follow up on customer complaints, ensuring prompt resolution and maintaining a high level of customer satisfaction.
• Maintain accurate records of customer interactions, including invoices, delivery notes, and complaints, while ensuring the customer claim register and loading sheets are updated regularly.
• Build and nurture strong customer relationships, fostering loyalty and enhancing the overall customer experience.

Education and Qualifications

• Bachelors degree 
• Must have good MS Skills especially Excel & Powerpoint

Requirements

• Minimum of 3-5 years of experience is a customer facing role
• Proven experience in administrative roles (Front Officer, or Administrative Assistant)

Reporting To

• Head of Customer