Head of Claims and Risk Survey

roomDar es Salaam

business_centerFull Time

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bookmark Head of Department

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The Head of Claims and Risk Survey  will be a member of the management team and will be in charge of claims management and risk assessments.


  • Supervise the work of the claims department reasonably, effectively so that the claim ratio/outgo remain within the prescribed band and yield underwriting profit for the Company.
  •  Inhouse assessment of all motor and non-motor claims as far as practicable.
  • Wherever the external surveyors are required for assessment of major claims, pro-actively engaging in the claims settlement process to ensure fair settlement.
  • Achieve a high degree of client satisfaction in the settlement claims 
  • Risk survey for all major and medium level risks as they will be assigned. 
  • Conduct training for all members of the claims team, including branch managers, on all claim assessment matters and risk management and risk survey.
  • Regular interaction with brokers or clients for effective claims service
  • Monitoring reinsurance recoveries.
  • Responsible for the continued development and timely updating of the claims procedure manual and claims handling policies.

Education and Qualifications


  • Engineering qualification or equivalent


  • Experience of minimum ten years in claims and risk survey
  • Experience in handling motor and non-motors assessment as well as risk survey of industrial and non-industrial risk.




Insurance: 10 Years



Risk: 10 Years