Summary

To implement, enable, scale, entrench, engage and commercialise the Main Market Clients segment value proposition/s and life journeys in country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms

Responsibilities

Strategy 

• Leads and executes the Main Market segment value proposition, related toolbox(es) and client journeys in country and customises accordingly.
• Provides input into the overall segment value proposition and related toolbox(es).
• Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities (including at client level

Client

• Drives multi-product client experiences to address life events, distributed through client engagement platforms.
• Delivers products and services to the Main Market client segment through a client centric platform

Financial Management 

• Accountable for the achievement of the segment financial and non-financial metrics (e.g. client attrition, profit growth and return on investment,) in line with Clients, country requirements and in close collaboration with country, other segment heads and Client Solutions.
• Ensures that remedial actions are defined and implemented in collaboration with country, other segment heads and Client Solutions

Risk, Regulations, Prudential and Compliance

• Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
• Develops appropriate recovery and resolution plans to protect the Main Market segment from any untoward event.
• Ensures satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
• Develops client risk appetite based on the defined framework which is signed off, country in conjunction with Risk.
• Implements and monitors risk management across the segment (e.g, operational risk, credit risk, ecosystems risk and partner risk management).
• Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).

People

• Sets the example and leads the team in line with the Group’s leadership identity, core values and People Promise.
• Enables integrated ways of working and collaboration across the value chain to deliver for the client.
• Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
• Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Provides input into talent strategy developed by People and Culture.
• Identifies current and potential employee skill requirements in consultation with the People and Culture function.

Education and Qualifications

• Bachelor degree in Business Administration and equivalent 

Requirements

• More than 10 years in developing, designing and enabling segment value propositions. Strong understanding of digital, open banking and platform integrations.

Reporting To

Director of Retail Banking