Summary

To accelerate technology function in meeting business goals, maximize the business value from information technology investments, and unleash overarching innovation for the Bank and customers.

Responsibilities

• Formulate/develop digital strategies to drive the next generation of digital banking
• Lead/coordinate the implementation of key digital initiatives including digital platform migration project
• Plan and implement digital projects to integrate lifestyle and banking appetite with artificial intelligence
• Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web to deliver ambitious growth in digital traffic and usage
• Lead the development and implementation of strategies to enhance Bank’s delivery of outstanding quality services and ensuring that customer service guidelines match with bank’s policy
• Work closely with a wide range of stakeholders including product owners, technology, compliance and external vendors to construct and deliver quality services in digital channels.
• Develop, Supervise and maintaining marketing strategies to meet agreed banks objectives.
• Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
• Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
• Advocate and communicate the global digital vision and strategy to all stakeholders across the business and work;
• Articulate the value of “Digital” and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences
• Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy;
• Lead innovation projects and establish strategic partnership
• Play a key role in building strategic alliance and business partners for customer acquisitions and cross selling.

Education and Qualifications

• University degree in Computer Science, Information System, Business administration or other related field,
• At least 5 years’ industry experience in similar roles, preferably with a significant track record in managing digital channels
• Excellent technical skills, project management abilities, strong communication skills, and analytical abilities.
• Strong business acumen, with self-initiation and drive to achieve excellence
• Open-minded, self-motivated, interpersonal, problem solving skills and strong sense of responsibility

Requirements

• Thorough knowledge of banking products and services
• Sufficient knowledge and understanding of the market
• Risk management technique
• Banking techniques and operations
• Good presentation and project management skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions

Reporting To

• Chief Executive Officer