Digital Manager

roomDar es Salaam

business_centerFull Time

book10 Direct Reports

bookmark Head of Department

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 9 Days


Digital Banking


To accelerate technology function in meeting business goals, maximize the business value from information technology investments, and unleash overarching innovation for the Bank and customers.


  • Formulate/develop digital strategies to drive the next generation of digital banking
  • Lead/coordinate the implementation of key digital initiatives including digital platform migration project
  • Plan and implement digital projects to integrate lifestyle and banking appetite with artificial intelligence
  • Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web to deliver ambitious growth in digital traffic and usage
  • Lead the development and implementation of strategies to enhance Bank’s delivery of outstanding quality services and ensuring that customer service guidelines match with bank’s policy
  • Work closely with a wide range of stakeholders including product owners, technology, compliance and external vendors to construct and deliver quality services in digital channels.
  • Develop, Supervise and maintaining marketing strategies to meet agreed banks objectives.
  • Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
  • Advocate and communicate the global digital vision and strategy to all stakeholders across the business and work;
  • Articulate the value of “Digital” and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences
  • Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy;
  • Lead innovation projects and establish strategic partnership
  • Play a key role in building strategic alliance and business partners for customer acquisitions and cross selling.

Education and Qualifications

  • University degree in Computer Science, Information System, Business administration or other related field,
  • At least 5 years’ industry experience in similar roles, preferably with a significant track record in managing digital channels
  • Excellent technical skills, project management abilities, strong communication skills, and analytical abilities.
  • Strong business acumen, with self-initiation and drive to achieve excellence
  • Open-minded, self-motivated, interpersonal, problem solving skills and strong sense of responsibility


  • Thorough knowledge of banking products and services
  • Sufficient knowledge and understanding of the market
  • Risk management technique
  • Banking techniques and operations
  • Good presentation and project management skills
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions

Reporting To

  • Chief Executive Officer




Banking: 12 Years



Digital Banking: 12 Years