Customer Service Representative

roomZanzibar City

business_centerFull Time

book1 Direct Reports

bookmark Manager

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

businessReal Estate

Customer Service Relations

Summary

A customer service representative is a person that delivers consistently good customer service that requires work and alignment across our entire organization, a result driven individual who is mindful of being supportive and patient with handling customer frustrations and attentive to receiving feedback. This customer service representative will act as a voice for the company to their customers.

Responsibilities

  • Prepare and keep the office tidy, especially the entrance area.

  • Telephone service, processing of incoming and outgoing mail in electronic and paper

    form.

  • Dealing with the filing for the property manager, if requested

  • Accepting customer inquiries and entering them properly into the ticket system

Education and Qualifications

 

  • Familiar with professional cleaning equipment and well developed knowledge about the different purposes of different cleaning tools and chemicals.

  •  Language Skills; Ability to read, analyze, and interpret information, work-flow plans and reports.

  • Ability to write properly and perform basic mathematical calculations, such as calculating quantities, times, prices.

  • Ability to respond to common inquiries or complaints from supervisors.

  • Ability to effectively present information to the supervisor.

  •  Ability to communicate with owners and tenants and forward information completely, in time and reliably to the supervisor.

Requirements

A minimum of 3 years and one year of professional experience in professional cleaning

Characteristics

  • Is responsible for the company’s first impression

  •  Is responsible for handling all incoming inquiries and approaches professionally

  •  Is responsible for the reliable and complete forwarding of inquiries to the appropriate employees

Reporting To

CEO

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Real Estate: 3 Years

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Customer Service Relations: 3 Years