A customer service representative is a person that delivers consistently good customer service that requires work and alignment across our entire organization, a result driven individual who is mindful of being supportive and patient with handling customer frustrations and attentive to receiving feedback. This customer service representative will act as a voice for the company to their customers.

• Prepare and keep the office tidy, especially the entrance area.

• Telephone service, processing of incoming and outgoing mail in electronic and paper

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• Dealing with the filing for the property manager, if requested

• Accepting customer inquiries and entering them properly into the ticket system

• Familiar with professional cleaning equipment and well developed knowledge about the different purposes of different cleaning tools and chemicals.

•  Language Skills; Ability to read, analyze, and interpret information, work-flow plans and reports.

• Ability to write properly and perform basic mathematical calculations, such as calculating quantities, times, prices.

• Ability to respond to common inquiries or complaints from supervisors.

• Ability to effectively present information to the supervisor.

•  Ability to communicate with owners and tenants and forward information completely, in time and reliably to the supervisor.

• Is responsible for the company’s first impression

•  Is responsible for handling all incoming inquiries and approaches professionally

•  Is responsible for the reliable and complete forwarding of inquiries to the appropriate employees