Summary

• To handle the local and Transit export clients.
• To maintain high standard of service by meeting the department KPI.

Responsibilities

• To ensure the file is opened with all necessary documents (shipping instruction, Commercial invoice + packing list + permits + approved quoted from client within 24 working hours from time new instruction is received.
• To check client status whether is COD ( Cash of deliver) or has credit facility. if no credit then the client must settle the payments in advance ( COD) client before release of original bill of lading or telex.
• To select the next suitable available vessel for booking considering the vessel berthing deadlines.
• To communicate with shipping for booking and follow shipping order+ empty release and shipping line seals.
• To ensure all permits are processed in time with authority ie ( Export permit, Radiation certificate, Phytosanitary cert, Fumigation, certificate origin etc)
• To coordinate with empty delivery clerk for collection of empty containers.
• To ensure the container number and seals are double checked for creation of load list. 
• To ensure the container are stuffed and sealed on right side with shipping line and TRA seals in present KVCL Ltd. appointed surveyor ( ACE).
• To ensure the TANSAD is prepared and submitted to TRA for R Number.
• To submit two load list to shipping line (TICTS & TRA Format) prior deadline of vessel cut off. ie six days prior vessel ETA.
• To follow customs release Order ( CRO) with port clerk.
• To follow with shipping line Declaration number and Loading permission
• To follow with TICTS the port charges invoice and needs to be coordinated closely with port clerks.
• To prepare and follow with finance for port charges cheque for TICTS / TPA.
• To follow with port clerk the TICTS/ TPA permits ( TBS)
• To give pre advise and coordinate with operation team on gate out position of container so they can arrange delivery to the port.
• To inform and send pre alert to escort company for clamping of container with GPS lock while moving to port.
• To follow full gate in interchange copy from transporter once the cargo is delivered to the port and has to be filed in respected files.
• To inform clients on the date full container s is delivered to the port.
• To inform the client when the vessel is sailing from Dar Es Salaam port.
• To follow draft bill of lading with shipping line.
• To obtain the draft bill of lading approval from client.
• To follow and process shipping line freight charges + local service charges.
• To pay and obtain original bill of lading from shipping line and deliver as per client instruction.
• To send the complete file with all supporting documents to billing section to get billed
• To ensure the files are updated on Toyota tracking system on daily basis.
• To ensure all payments voucher and third-party invoice copies are filled in respective file.
• To send daily report to client with their shipment position.
• To send stock position every week for the cargo to client for the cargo stored in KVCL warehouse or third party CFS.
• To send the file to billing immediately after cargo is cleared. ·
• To ensure with border agent and TRA that all the transit bond are credited back once the truck has crossed the exit border point.
• To ensure all the proper documentation and legal procedure are followed which are governed by Tanzania Laws
• In case of any challenges escalate the matter to your immediate Manager (N+1 or to HOD N+2)
• To follow company policy.
• Any other duties as assigned by the Head of Department (HOD).

Education and Qualifications

Minimum Secondary Education.

Requirements

• Minimum 3 years work experience in clearing & forwarding.
• Fully conversant with MS Office 
• Ability to manage & lead a team.
• Ability to communicate effectively.
• Ability to work independently & Pro-actively
• Excellent report writing skills.
• Ability to take ownership of the job.

Characteristics

• Communication
• Coaching
• Professionalism
• Teamwork
• Diligence

Reporting To

Customer Service and Admin Manager