Customer Service Officer (Export)

roomDar es Salaam

business_centerFull Time

book1 Direct Reports

bookmark Intermediate

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals



  • To handle the local and Transit export clients.
  • To maintain high standard of service by meeting the department KPI.


  • To ensure the file is opened with all necessary documents (shipping instruction, Commercial invoice + packing list + permits + approved quoted from client within 24 working hours from time new instruction is received.
  • To check client status whether is COD ( Cash of deliver) or has credit facility. if no credit then the client must settle the payments in advance ( COD) client before release of original bill of lading or telex.
  • To select the next suitable available vessel for booking considering the vessel berthing deadlines.
  • To communicate with shipping for booking and follow shipping order+ empty release and shipping line seals.
  • To ensure all permits are processed in time with authority ie ( Export permit, Radiation certificate, Phytosanitary cert, Fumigation, certificate origin etc)
  • To coordinate with empty delivery clerk for collection of empty containers.
  • To ensure the container number and seals are double checked for creation of load list. 
  • To ensure the container are stuffed and sealed on right side with shipping line and TRA seals in present KVCL Ltd. appointed surveyor ( ACE).
  • To ensure the TANSAD is prepared and submitted to TRA for R Number.
  • To submit two load list to shipping line (TICTS & TRA Format) prior deadline of vessel cut off. ie six days prior vessel ETA.
  • To follow customs release Order ( CRO) with port clerk.
  • To follow with shipping line Declaration number and Loading permission
  • To follow with TICTS the port charges invoice and needs to be coordinated closely with port clerks.
  • To prepare and follow with finance for port charges cheque for TICTS / TPA.
  • To follow with port clerk the TICTS/ TPA permits ( TBS)
  • To give pre advise and coordinate with operation team on gate out position of container so they can arrange delivery to the port.
  • To inform and send pre alert to escort company for clamping of container with GPS lock while moving to port.
  • To follow full gate in interchange copy from transporter once the cargo is delivered to the port and has to be filed in respected files.
  • To inform clients on the date full container s is delivered to the port.
  • To inform the client when the vessel is sailing from Dar Es Salaam port.
  • To follow draft bill of lading with shipping line.
  • To obtain the draft bill of lading approval from client.
  • To follow and process shipping line freight charges + local service charges.
  • To pay and obtain original bill of lading from shipping line and deliver as per client instruction.
  • To send the complete file with all supporting documents to billing section to get billed
  • To ensure the files are updated on Toyota tracking system on daily basis.
  • To ensure all payments voucher and third-party invoice copies are filled in respective file.
  • To send daily report to client with their shipment position.
  • To send stock position every week for the cargo to client for the cargo stored in KVCL warehouse or third party CFS.
  • To send the file to billing immediately after cargo is cleared. ·
  • To ensure with border agent and TRA that all the transit bond are credited back once the truck has crossed the exit border point.
  • To ensure all the proper documentation and legal procedure are followed which are governed by Tanzania Laws
  • In case of any challenges escalate the matter to your immediate Manager (N+1 or to HOD N+2)
  • To follow company policy.
  • Any other duties as assigned by the Head of Department (HOD).

Education and Qualifications

Minimum Secondary Education.


  • Minimum 3 years work experience in clearing & forwarding.
  • Fully conversant with MS Office 
  • Ability to manage & lead a team.
  • Ability to communicate effectively.
  • Ability to work independently & Pro-actively
  • Excellent report writing skills.
  • Ability to take ownership of the job.


  • Communication
  • Coaching
  • Professionalism
  • Teamwork
  • Diligence

Reporting To

Customer Service and Admin Manager




Automotive: 3 Years