Coordinator: Service Excellence

roomDar es Salaam

business_centerFull Time

book1 Direct Reports

bookmark Entry

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 12 Days

businessBusiness Services / Consultancy, Human Resources Consultancy

Business Consultant Customer Service Relations

Summary

As a Service Excellence Coordinator, you will be an Empower Ambassador: the face of the organisation and a proponent of exceptional first impressions for all candidates, clients, and suppliers.

Your goal will always be to exceed expectations with your presence and devotion to results in every face-to-face interaction, email/phone response and dedication to solving problems in Empower’s public spaces.

Responsibilities

People Engagement (40%)

  • Receiving clients and ensuring all needs are met
  • Engaging with Candidates who attend screening interviews
  • Upselling & Crossing Empower products and services
  • Supporting people to register on Empower: Consulting Marketplace & The Movement
  • Talking to people about books on display and selling as per the monthly target
  • Weekly Report in Team Town Hall documenting all activities, sales & bookings
  • Attending Inspire evening events to boost energy and be a friendly face
  • Engage with potential Inspire Event facilitators and suggest innovative new content/events run
  • Giving Client tours of our space
  • Ensuring our public space (Front Office, lounge and meetings rooms) always looks & smells fresh/clean and ready for business
  • Supporting Consultants and Movers who reach out with technical queries
  • Build a strong personal brand aligned with Empower’s values on LinkedIn
  • May be required to attend external offsite events as needed

Coordination, Bookings & Reservations (40%)

  • Opening the office daily at 8:00 sharp
  • Closing the Empower-Inspire grill daily at 17:00 sharp
  • Responding to all general enquiries via email, phone and WhatsApp
  • Booking candidate interviews and confirming client interviews
  • Follow-up on references as requested by Talent Team
  • Engage with candidates to collect documentation as requested by Talent Team
  • Supporting with coordination of Client/Candidate Events run by the Talent and Advisory Team
  • Sourcing and coordinating youth candidates for Talent Assessment Days
  • Coordinating Inspire Centre bookings & payments
  • Responsibility for supplier delivery of goods & collection of payment
  • Coordinating room bookings: availability and setup for the client or internal events
  • Ensuring the sign downstairs is relevant and has posted events happening at Inspire before event start
  • Inspirational messages on the blackboard to entice customers to Inspire
  • Coordinating Empower food supplier delivery and food orders for Inspire customers
  • Monitor and report on staff movements (client meetings, offsite sessions) for your weekly report
  • Collecting and accounting for all front office sales (Screening interviews, coaching and book sales)

Business Development (20%)

  • Reviewing newspapers daily and sharing opportunities/tenders with Empower Team promptly
  • Research into client companies that reach out
  • Research into competitors and the marketplace
  • Supporting with candidate Mapping as requested by Talent Team
  • Tracking advertised vacancies in newspapers, LinkedIn & Job platforms
  • Use social media to engage with candidates professionally in an engaging way
  • Research and develop leads for Empower

Education and Qualifications

Degree Qualification

Requirements

1 year of experience in a customer-facing role

Characteristics

  • Fluent in English & Kiswahili
  • Excellent interpersonal & analytical skills
  • Master-Networker in person and online
  • Passion for talking to people
  • Proficiency in using applicant tracking systems
  • Critical thinking and problem-solving skills
  • Team player
  • Excellent time-management skills
  • Basic Financial Skills

Reporting To

Senior Coordinator: Service Excellence

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Business Services / Consultancy: 2 Years

Human Resources Consultancy: 2 Years

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Business Consultant: 2 Years

Customer Service Relations: 2 Years