Chief Operating Officer

roomDar es Salaam

business_centerFull Time

book4 Direct Reports

bookmark Director / CXO

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals

access_timeExpiring in 8 Days




Responsible for ensuring that Operations of the bank are conducted in a smooth manner as per the expectations and standards set by the Bank and the Regulatory Authorities. 



  • Responsible for developing and reviewing of functional policies and processes of the Banking Operations in line with local and group practices.
  • Responsible for developing, executing and reviewing the implementation of the annual strategic plan of the Banking Operations in line with the core vision and mission of the Bank.
  • Responsible for coordination and management of work process flow of All Departments that performs Banking Operations
  • Responsible for planning and conducting annual staff performance appraisal under Operation Department this Includes an annual review of job descriptions and performance targets.
  • Responsible for assessment and mitigation of key risks of the department

Information Technology 

  • Champion the rollout of digital transformation of the Bank
  • Assist business units to design or procure Fintech products and services along with a business strategic focus
  • Responsible for availability of robust Alternative Delivery Channels.
  • Responsible for the availability of efficient ICT help desk services and support.
  • Oversee and monitor the development and maintenance of communications networks.
  • Oversee perform the technical support function such as database, security, quality and standards. Use knowledge, experience and analytics to craft end-to-end user experiences that are contemporary, exciting, and efficient by virtue of being digitally enabled.
  • Oversee design, acquisition, and delivery of IT training and training material for end-users.
  • Oversee implementation of Disaster Recovery and security Plan and ensure their effectiveness.

Centralized Operations

  • Oversee Effective operations of Alternative Channels.
  • Oversee Money Transfer operations
  • Oversee Centralized Processing operations
  • Over Centralized Clearing operations
  • Oversee Branch Operations Management
  • Oversee Card payment systems and operations.
  • Oversee international Banking Settlements

Education and Qualifications

  • A  Master’s degree /Post Graduate Diploma in related fields.
  • Professionals Qualifications in related fields.


  • Minimum of 15 years of experience in Banking Operations of a reputable Commercial Bank, 8 of which is in a managerial position 


  • Demonstration of deep knowledge of modern Banking Operations.
  • Demonstration of work experience in managing Alternative Channels.
  • Demonstration of working experience in project and facilities management.
  • Demonstration of ability to remain abreast of best practices, new developments, and current in Fintech.
  • Demonstration of working experience in managing Centralized Banking Operations, such as Clearing, Transfers, and reconciliations.
  • Demonstration of being Energetic and enquiring.
  • Demonstration of Self-motivation, reactiveness, and positive attitude.
  • Demonstration of ability to work independently with minimal supervision.
  • Demonstration of excellent Communication Skills. 
  • Demonstration of effective Leadership Skills.

Reporting To





Banking: 7 Years



Operations: 5 Years