Branch Manager - Arusha


business_centerFull Time

book Direct Reports

bookmark Manager

directions_carDriving License Not Required

flagOnly Open to Tanzanian Nationals




In charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management and sales, in order to achieve the branch’s business target


Business Growth: 

  • Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets 
  • Monitor performance of branch in achieving its overall business target 
  • Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets 
  • Manage branch’s liability portfolio and cross selling 
  • Effective drive branch sales taking into account quality acquisition of the customer and comply to the bank’s laid-down procedures and KYC 
  • Provide recommendations in the development of new products as well market for the new product’s up take

Customer Service: 

  • Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations 
  • Respond to Customer related queries as they arise


  • Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling 
  • Assist in the development of new products as well as push for the new product’s up take

Education and Qualifications

  • Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field


  • A minimum of 3 years of working experience as Branch Manager


  • Business development
  • Marketing skills
  • Analytical skills
  • Leadership skills
  • Communication skills
  • Interpersonal skills
  • Problem solving skills

Reporting To

  • Head of Retail




Banking: 6 Years



Sales: 4 Years