Branch Manager - Arusha
Summary
In charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management and sales, in order to achieve the branch’s business target
Responsibilities
Business Growth:
- Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
- Monitor performance of branch in achieving its overall business target
- Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
- Manage branch’s liability portfolio and cross selling
- Effective drive branch sales taking into account quality acquisition of the customer and comply to the bank’s laid-down procedures and KYC
- Provide recommendations in the development of new products as well market for the new product’s up take
Customer Service:
- Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
- Respond to Customer related queries as they arise
Operations:
- Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
- Assist in the development of new products as well as push for the new product’s up take
Education and Qualifications
- Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field
Requirements
- A minimum of 3 years of working experience as Branch Manager
Characteristics
- Business development
- Marketing skills
- Analytical skills
- Leadership skills
- Communication skills
- Interpersonal skills
- Problem solving skills
Reporting To
- Head of Retail
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Banking: 6 Years
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Sales: 4 Years
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